FAQs

Where are you located?

  • Kingston, Jamaica

Where can I see pictures of the hair installed?

  • Our instagram page ( @jrbeautydepot ) has many inspiration photos for you to see how each hair style looks once installed.
www.instagram.com/jrbeautydepot

What payment methods are accepted?

  • Cash on delivery (Kingston only)
  • Bank transfer/deposit
  • PayPal

What is the process for order delivery?

  • Once you have placed an order you will be contacted via telephone/WhatsApp Messenger to confirm the details of delivery.
  • Orders are processed (in most cases) for next day delivery.
  • Delivery is done Monday-Saturday.
  • For orders outside of Kingston, once payment is made & confirmed, orders are shipped (next business day) via Knutsford Express or ZipMail to your nearest post office.

Do you take international orders?

  • Yes, international orders are shipped through the Jamaica Post to the address provided with your order along with tracking information.
We accept no responsibility for any applicable charges that may be incurred by international orders in the process of arriving at their destination.

    What is your return/exchange policy?

    • We want all our customers to be happy with their purchases. Therefore, we accept returns & exchanges of all unopened products within 3 days of your purchase for a full refund excluding any shipping/delivery charges.